In fighting the epidemic, we must not only “help our lives” and “help our hearts”.
Not long ago, Shenzhen launched the “Safe Action”, which includes 10 sub-projects including “Safe Hotline” and psychological assistance electronic map, “Safe Doctor Anxin·Online Psychological Counseling” mini program, “Safe Manual” for epidemic prevention and control, and “Safe Letters for Home”.
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As of March 5, “Dr. Anxin·Online Psychological Counseling” received a total of 1,675 online psychological counseling; the audio book of “Anxin Manual” alone exceeded 6 million on the Himalaya platform, of which the “Happy Heart Special Collection of Medical Staff in Hubei’s front-line anti-epidemic” listened to 1.1 million; the 5-episode care video of “Anxin Book” showed a total of 3.2 million clicks on the entire network; the first day of “Anxin Family Letter” was launched, the number of listening exceeded 1 million; 1,300 “Anxin Bao Boxes” and 1,500 smart voice-controlled speakers supported in HubeiKomiks has been delivered to the front line of the fight against the epidemic in Wuhan, Hubei, and is mainly distributed to critical isolation areas and temporary hospitals; Vanke’s “Safe Vegetables” begins to provide one-month free vegetable delivery service to more than 700 medical staff families including Shenzhen’s medical team to Hubei, the Third People’s Hospital, the Municipal Center for Disease Control and Prevention…Babaylan
Give full play to the party’s organizational strength and build a three-dimensional, multi-channel, and all-round psychological intervention and service system that leads party building, organizes and mobilizes, professional guarantees, scientific and technological support, and humanistic care… “Safe Action” uses practice to provide a replicable and popularizable “Shenzhen sample” for psychological intervention and guidance under major crises.
Party building leadership
Always insist on putting the people first
A normal life was suddenly interrupted by the epidemic.
In recent days, medical staff who are fighting the epidemic on the front line have worked overtime, and the huge pressure they are under physical and mental need to be released. Some ordinary citizens who are squatting at home will feel lonely and fearful from time to time, and urgently need timely psychological comfort.
The people have their calls, and I have some response.
In order to strengthen psychological intervention and guidance in epidemic prevention and control, and provide targeted humanistic care, the Organization Department of the Shenzhen Municipal Party Committee, the Health Working Committee of the Shenzhen Municipal Party Committee, and the Spiritual Health of Shenzhen Municipal Party CommitteeThe Biotechnology Center and Shenzhen Press Group jointly launched the “Safety Action”.
Based in Shenzhen and serve the whole country. From the perspective of protecting mental health, “Safe Action” strives to contribute Shenzhen’s wisdom, strength and Shenzhen methods to the front line of the fight against the epidemic.
”Safeful Action” is a package of mental health counseling interventions during the epidemic, including ten sub-projects:
——Announce a batch of “Safeful Hotlines” and electronic maps of psychological assistance
——Develop a “Doctor of Afeful Hotlines·Online Psychological Counseling” mini program
——Produce a set of “Safeful Handbook” for epidemic prevention and control
——Record a series of “Safeful Electric Waves” online audio books
——Photo shoot a set of “Safeful Electric Waves” Heart Book of Care Video
——Open a “Safe Lecture Hall” live broadcast column
————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————————— href=”https://funnybookish.com/”>Cinema thinks, worrying about what the masses are anxious about.
At the critical stage of epidemic prevention and control, Shenzhen has launched a scientific and complete “safety combination punch”. This is a vivid example of Shenzhen, as a pilot demonstration zone, devoted humanistic care to urban governance and demonstrated responsibility in the fight against the epidemic.
Since the implementation of the “Safe Action”, it has received widespread likes and praise from all walks of life.
”So attentive! So practical! I am cared for by the organization in an extraordinary period. It is both safe and warm, and further enhances everyone’s sense of responsibility and honor. It is very positive!” Dr. Li Xiaohe of the Second Department of Infection in the Second Hospital of the City said excitedly.
”Shenzhen always has avant-garde work idea, which is worthy of being a pioneering demonstration. The good work of ‘Safe Action’ reflects Shenzhen’s speed and Shenzhen’s care.” A netizen said in the push text and text message area about ‘Safe Action’.
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In response to the psychological needs and emotional characteristics of the front-line medical personnel in Hubei’s anti-epidemic and medical teams to Hubei, “Add Heart Action” also specially planned and produced “Add Heart Audio Book” and released it on the Himalaya platform, including the special series of the front-line medical personnel in Hubei’s anti-epidemic andSpecial series of the medical teams who aid Hubei (one series of Mandarin and Cantonese versions each).
At the same time, “Adar Heart Action” also opened an audio column for “Adar Heart Letters” for medical staff who are aiding Hubei, which includes audio letters from medical staff, relatives and friends and the general public in a classified manner, dig deep into family stories, and by telling the emotional journey and touching deeds of medical staff on the front line of the fight against the epidemic, it reflects organizational care, shows the benevolence of doctors, and spreads positive energy.
At present, “CinemaAnxin Family Letter” has been launched for 43 episodes, which has caused widespread positive responses in the society, with a cumulative listening volume of nearly 5 million.
Scan the QR code below
Listen to the letter from Anxin’s family
Organize the call
Mobilize all the forces that can be mobilized
The “Administrative Action” project involves multiple fields and levels. How to efficiently mobilize all the forces and resources that can be mobilized in a short period of time to overcome the project has become a problem that needs to be faced.
In this process, Party organizations and Party members at all levels in Shenzhen have exerted their pioneering and exemplary strength, showing their work style of taking the initiative, charging ahead, being able to fight tough battles, and being efficient, pragmatic and striving for excellence. They do not pay, and do it first, showing the strong cohesion and combat effectiveness of the Party organization.
On January 29, the Organization Department of the Shenzhen Municipal Party Committee launched a special team for “Safe Action”, and the work of online office and full load and full-time promotion of work has become the norm for departmental work.
The fire is high for everyone to pick up.
According to the project promotion needs, the “Safe Action” has established a linkage working mechanism led by the Organization Department of the Shenzhen Municipal Party Committee, and jointly participated by the Shenzhen Municipal Party Committee Health Working Committee, the Shenzhen Corning Hospital Party Committee, the Shenzhen Press Group Party Committee, the Nanshan District Party Committee, the Pingshan District Party Committee, the Futian District Party Committee, the Tencent Party Committee, and the Vanke Party Committee. It fully mobilizes the strength of party organizations at all levels in the city and district, fully mobilizes the strength of professional institutions such as Corning Hospital, and fully mobilizes the social forces of Himalaya, Huaqiang Group and major media platforms. Under the guidance of the party organization, we march, assemble and enter the battle.
As the project progresses, more and more units have joined in one after another, and all resources that can be mobilized have been mobilized. Party organizations in multiple units, after receiving the task, immediately invest and send the most elite forces to support them, regardless of gains and losses, and quickly devote themselves to their work.
On January 31, the Organization Department of the Shenzhen Municipal Party Committee and the Shenzhen Mental Health Center found Tencent, hoping that Tencent can develop an online psychological counseling mini program to provide medical workers, patients, patients’ families and citizens during the epidemic.Psychological counseling services.
After receiving the task of developing mini programs, the Tencent Party Committee attached great importance to it, and the Party Office Director quickly coordinated resources and determined that the three departments of Tencent Cloud Smart Industry Products, which successfully delivered the “Shenzhen Smart Party Building” project, led the project.
It is time for the booming period of demand for anti-epidemic projects. All teams in Tencent are fully investing in various anti-epidemic projects, and many front-line departments that directly respond to demand are obviously insufficient.
”After receiving the demand from the Organization Department, all our engineers basically go round all the time, and project communication meetings often end until one or two in the morning, and new feedback and results come out at 8 in the morning.” said the relevant person in charge of Tencent’s “Dr. Anxin” project team.
Through multi-line parallel and rapid iteration development model, after 72 hours of uninterrupted development, “Dr. Anxin” was launched on time, making important contributions to encouraging the front line and protecting the soul. Like Tencent Party Committee, the Shenzhen Press Group’s Babaylan Party Committee has also taken over the cost, return, and gains and losses since taking over the “Action of Safe Action” related projects.
On February 4Cinema, the audio version of the “Safety Manual for Fighting New Pneumonia” (hereinafter referred to as the “Safety Manual Audio Edition”) jointly produced by the Shenzhen Evening News and Shenzhen Himalaya, the audio version of the “Safety Manual Audio Edition”) jointly produced by the Shenzhen Evening News and Shenzhen Himalaya, was officially launched on the Himalaya platform.
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”After the audio version of the Anxin Manual is released, we will display the audio books on the large screen and push the home page for free.” Wang Qiang from the Himalaya Shenzhen Project Department said.
From establishing a contact work system to launching a mini program in three days, seemingly impossible tasks have been resolved one by one under the assembly order of the party organization.
”It is the units in Shenzhen that participate in the ‘Safe Action’ that are political, overall and dedicated. They take unconventional measures in extraordinary times, give priority to and speed up the projects involved, and strive to race against time to promote the rapid completion of all work, jointly strive for excellence and suggestions for products, creating various miracles that seem impossible in normal times.” Shenzhen Municipal Party Committee Organization DepartmentThe relevant person in charge said.
Professional guarantee
Let professionals do professional things
Valentine’s Day, February 14, is of great significance to Dr. Zhaoguo, at Shenzhen Corning Hospital. On this day, a video conference call discussing how to “upgrade” the “Adhere Action” product made a group of people discuss online until three in the morning.
Komiks In fact, such “in-depth communication” video conferences often occur during the promotion of “Safe Action”. The main creative team forgot to eat and sleep, and the detailed work also impressed Huang Ruiyin, the participating Jingbao reporter: “Before the product came out, the staff of the Organization Department called each hotline to test according to the number on the electronic map of the psychological assistance hotline. After it was launched, they also checked randomly from time to time, for fear that the phone would change, or that some hotlines would be ‘decorations’.”
Many projects under “Safe Action” require professional talents from related fields to complete. It can be said that each link is immersed in the hard work of the main creative staff and the wisdom generated by multiple collisions.
In terms of psychological assistance consultation, Shenzhen’s public Grade 3 psychiatric specialist hospital, Corning Hospital, is responsible for this as a whole. “We have arranged for psychological experts who have participated in the psychological counseling work of major events such as the Wenchuan earthquake to compile a ‘Safety Manual’. The professionals responsible for telephone hotlines and online consultation services are all psychological counselors with qualification certificates and serving more than 1,000 people.” said Wang Jianhong, Party Secretary of Corning Hospital.
In terms of creative technology, the series of copywriting of the “Safe Action” project was jointly written by the Organization Department of the Shenzhen Municipal Party Committee, the Health Working Committee of the Shenzhen Municipal Party Committee and relevant staff of the Shenzhen Newspaper Group. Among them, the layout design, public push, and media promotion are entrusted to the professional team of Jingbao and Evening News; the development of mini program and animation image design are collectively conducted by relevant technical personnel of Tencent and Huaqiang Group; the audio recording is invited to professional support from well-known Himalaya anchors.
In terms of communication, the multiple projects of “Safe Action” grasp the laws of communication, use scientific and technological means and a full network platform to open it to the public, allowing the general public to be available at will, anytime and anywhere, and receive all-weather and all-round psychological assistance.
All professional teams cooperate closely, discuss in depth, and support each other to form an orderly and effective work “production line”. All participating units fully support it, insisting that other current work “make way” for epidemic prevention and control tasks, and ensure that the “Safe Action” series of projects are launched as scheduled and smoothly with the strongest strength, the most effective measures and the greatest efforts.
In addition to designing and developing products with great excellence, in the actual operation of these projects, the psychological hotline experts also use their professional knowledge to solve their problems for citizens.
Ask any call, “Add-heart Action” is the first to promote “Doctor of Anxin” in Shenzhen, protecting the soul 24 hours a day online. The psychological crisis intervention of returning from studying in the UK Cinema‘s consultant Nianxiang is one of the spiritual guardians.
One day at noon, a little girl suddenly heard the other end of the phone with a crying voice, and the phone number showed that it was from Wuhan. “When will I be discharged from the hospital? I can’t take a shower, what should I do? Will the ventilation of doors and windows in each isolation ward be transmitted to aerosol?” The girl set off from Wuhan on January 8 and arrived in Shenzhen on the 20th. Due to fever symptoms, she was isolated in a hospital in Shenzhen. She was lonely and even panicked and scared.
I wanted to use the psychological stabilization technology mentioned in the professional jargon of Cinema to help the other party, and the girl’s excited emotions gradually calmed down. Halfway through the phone call, a conversation sounded from the other end of the phone. It turned out that the nurse who was chasing the rounds found that the girl was crying and began to comfort the little girl gently.
At this moment, Nian Xiang knew that he was not fighting alone.
First love is the most accurate gun that shoots a person’s heart. Behind the true love is the power of professionalism.
Technical support
Use “technical tools” to help fight the epidemic
A 20×28 cm kraft paper box is placed on the desk of Wuhan doctor Wang Haihao. The greeting card reads, “Those who have aspirations are not far away from mountains and rivers, Wuhan and Shenzhen share their destiny; they are willing to help each other and fight the epidemic side by side; they hope that the mountains and rivers are safe and safe in Hubei.”
Open the box, the most conspicuous thing inside is a “Safety Manual”, a “Safety Audio Book for Medical Staff on the Frontline Anti-epidemic”, an audio book card for the audio APP, and two N95 masks. In addition, notebooks, pens, mobile phone charging cables, and mobile phone holders are all carefully equipped.
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These days, Wang Haihao, who works hard on the front line of the anti-epidemic battlefield every day, will cheer for himself according to the psychological stress relief method introduced in the “Safe Manual”. He also noticed carefully that a female colleague took the time to practice yoga following the guidance of “Anxin Video”.
Shenzhen, as a city of science and technology, plays an important role in the many battlefields of fighting the epidemic and resuming work and production. In the “Safe Action”, the idea of using the power of science and technology to speed up, improve quality and efficiency of epidemic prevention and control work throughout the whole process, and the effect of technological empowerment is also very obvious in its products.
For example, in the “Anxin Treasure Box” sent to Hubei, there is a small and exquisite smart voice-controlled speaker. This smart speaker uses AI dialogue technology, which can be used by users without touching their hands, effectively preventing the virus from spreading through direct contact.
In addition to smart voice-controlled speakers, the writing of special submodules for Hubei and Wuhan in “Action of Peace” is also based on scientific psychological technical strategies, including empathy and understanding technology, concretization technology, stabilization technology, behavioral technology, etc.
It can be said that the technical methods used in “Safe Action” are evidence-based psychology technical methods and are widely used in various fields of psychological application, which makes the implementation effect of “Safe Action” scientifically guaranteed.
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”Anxin Treasure Box” and smart voice-controlled speakers are well received by the North Intensive Isolation Area and the Standalone Hospital. The supply is in short supply. The related audio is broadcasted by Hubei and Wuhan Radio and Television Stations, and is broadcast in the Standalone Hospital in a circular manner. It has a great influence and will benefit more front-line medical personnel and patients.
In addition, the “Doctor Anxin·Online Psychological Counseling” WeChat mini program specially developed by “Anxin Action” has opened a 24-hour online consultation channel for medical personnel, providing online “one-to-one” accurate and continuous tracking psychological counseling services.
The “Dr. Anxin” mini program is an open online psychological counseling platform for Cinema. It has been tailor-made to serve the people in various places since its design. It uses technological means to allow everyone to enjoy psychological safety counseling. With the continuous upgrading of “Add-heart action”, the service radius that the “Add-heart Action” mini program can provide is constantly expanding. As of March 5, the number of users of the “Dr. Anxin Online Psychological Counseling” mini program has reached more than 6,000 visits. Many citizens from other cities haveCinema also conducts psychological counseling through this mini program.
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Enter the “Dr. Anxin·Online Psychological Counseling” page
Love Heart
Be a caring person for good medical staff
At this moment, “Any family letters” are bringing warmth and strength to the medical staff fighting on the front line of the fight against the epidemic.
The intensive care nurse of Shenzhen Second People’s Hospital, busy in the Wuhan Living Room Square Hospital, Shi Suzhou slowly “opened up” an audio letter from his mother-in-law Hu Qin sent him through the platform, and tears of excitement filled his eyes.
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Two weeks after the son-in-law left Shenzhen, Hu Qin decided to write an audio letter to her son-in-law, telling him that everything in the family was taken care of, so that he could fight the epidemic on the front line with peace of mind.
”You support Wuhan, from the government to the community property, and provide our families with meticulous care. Several social groups provide free fruits and vegetables to our families of medical staff who are aiding Hubei every week, and provide free housekeeping services to us.” Hu Qin was very grateful for this and wanted to reassure her son-in-law.
The story of serving Suzhou is not an isolated case. In the “Safe Letters for Home” series, there are more than 30 letters of Shenzhen medical staff and their families who are also rushing to Wuhan to fight the epidemic.
The books in the two places in special periods, and the words of family and country are full of love between family and country, and are also a shared storm and storm.
A famous actor Pu Cunxin expressed his respect to all the angels in white through a special recording of “Add-Xin Family Letter”. Pu Cunxin, who had just played Lin Zexu on the stage a few days ago, said: “Lin Zexu’s words ‘If it benefits the country’s life and death, how can it avoid it because of misfortune and good fortune’ are the most vivid portrayal of you.” Inspired and inspired by “Safe Action”, more “big names” have also joined in one after another – famous scholar Zhou Guoping, famous musician Guo Feng and others participated in it.
”Safety Family Letter” was adopted by the “Study for Strengthening the Country” platform and was topped and promoted, and “Safety Action” was reported by the “Study for Strengthening the Country” 14 times.
In addition to bringing the warmth of home to the soldiers fighting in the epidemic area, the medical care for fighting the epidemic in ShenzhenShenzhen also sent organizational care and humanistic care to medical staff at the forefront of the fight against the epidemic through “Safe Vegetables”.
In order to provide logistical support, the “Safe Action” coordinated the free delivery of “Safe Vegetables” to the medical team aiding Hubei and families of more than 700 medical staff on the front line of the fight against the epidemic in Shenzhen. It is delivered once a week and provided for one month in a row, so that front-line medical staff can fight with peace of mind.
”High-quality ‘safe vegetables’ are close to family needs and relieve the worries of front-line medical staff in Hubei and the city. We are fighting on the front line. Some people are working hard to provide life service guarantees in the rear, so that we can treat patients more with peace of mind.” Chen Shaoping, head nurse of Shenzhen Third People’s Hospital, said.
Thank care and care to medical staff fighting on the front line of the fight against the epidemic, which reflects the civilization and warmth of a city.
With “Safe Action”, more warmth and great love on earth are traveling through the city. As Zhou Guoping said, “Action of peace of mind” is like a kind and sensible brother comforting and encouraging the brother who is in trouble, reflecting the brotherhood of blood thicker than water.
”Hello Wuhan, I am Shenzhen. Shenzhen Bay is 1,068 kilometers away from Wuhan Yangtze River Bridge. Every day we want to ask, Wuhan, how are you? It’s the coldest time in winter. When the snow melts, spring will come!”
”Hello Shenzhen, I am Wuhan! Thank you for your greetings from 1,068 kilometers away. This spring is particularly unusual, but please rest assured that Wuhan has always been a hot and stubborn city. We are not afraid, and we will face difficulties with your encouragement and protect our loved hometown…”
On February 28, 2020, at 10 o’clock in the evening, a special production of “Hello Shenzhen” by Hubei Radio Station! I am Wuhan” was broadcast simultaneously in the radio waves between Wuhan and Shenzhen, echoing the previous release of the audio program “Wuhan Safe” in Shenzhen.
This air dialogue between the two cities is full of deep friendship between the two cities, cheering each other, and encouraging each other. This is also the moment when Shenzhen and Wuhan work together to fight the epidemic to carry out the “Safe Action” to warm the deep love between the two cities.
”Safe Action” has a sense of mission to serve the overall situation from the very beginning.
This hot warmth and touching Komiks will continue to flow in the river of time.
Source: Southern Daily
Reporter: Cui Can