Text/Yan Min, all-media reporter of Yangcheng Evening News
Photo/Provided by the interviewee
“Don’t worry, you take a deep breath first.” At 12 o’clock in the evening, in Haizhu District, Guangzhou, psychological counselor Huang Haihui was soothing the emotions of a resident of the blocked area and guiding him out of the gray haze of fear. The call lasted for more than 20 minutes, and the anxious hearts of residents finally calmed down.
In the past week, Huang Haihui answered dozens of similar calls. On November 10, as a volunteer of the Guangdong Psychological Counselors Association, he and 15 colleagues entered the Haizhu lockdown area and carried out a public welfare campaign for psychological counseling. Huang Haihui was responsible for the Kanglu area of Fengyang Street, where the new cases of the epidemic were the most concentrated. How to help the quarantined people get rid of negative emotions and get out of their psychological dilemma? The following is his story –
Telephone communication increases the difficulty of diversion
On November 7, I saw the association’s notice to recruit volunteers to support Haizhu District, and signed up as soon as possible. I am a member of the Communist Party of China and a veteran. When the masses need it, I do my best to do something. I have no choice but to do my best. According to the arrangement, three psychological counselors were responsible for the Kanglu area of Fengyang Street, and I was one of them. This is a concentrated area for positive cases, and we are ready to fight a tough battle.
While we handle the help requests transferred by the medical team, we follow up and follow up and visit special groups such as registered pregnant women, children, and the elderly. From 8 a.m. to 8 p.m., we stayed by the phone except for eating, with almost no rest.
Personal consultations are usually face-to-faceWhen communicating, I can observe the other person’s expression to make a judgment Cinema. CinemaBut Cinema is, in the lockdown area, I can only communicate with residents across the phone. It was like using a black cloth to cover my eyes. I could only guess the other person’s state and emotions through my tone and tone, which invisibly increased the difficulty.
The Kanglu area will implement control measures on October 23, and residents will inevitably feel emotional. Faced with this situation, it is important to listen to Cinema especially, and to guide them to speak their hearts. These days, I often hear residents say “I feel confused” and “I can’t lift myself up.” I told them: Protecting yourself is also contributing to the fight against the epidemic. I also introduced the latest news from the press conference that day to the other party to keep it up to date; and suggested that they learn to relax when doing exercise and eat on time three meals a day. It is delighted that after the consultation, some people’s mood improved significantly, and Komiks became active throughout the year, and some even wanted to join our team and become a volunteer.
Complex situations require follow-up visits
Since entering the Kanglu area, we have provided psychological assistance to nearly 200 residents. Most people can solve problems through a sexual consultation, but some situations are more complicated. I will continue to follow up and follow-up visits.
For example, two days ago, I received a call from Mr. Zhang, who was worried about his wife who was alone at home. It turned out that Mr. Zhang and his child were transferred to the hospital for treatment.My wife, Ms. Liang, is quarantined at home. While the couple was chatting, Mr. Zhang found that his wife was in a trance and heard her say that she was having a chest tightness and could not sleep for several consecutive nights. He quickly called the police and rented the house owner immediately reported the situation and the neighborhood committee staff came to check.
I quickly contacted Ms. Liang for psychological counseling. On the first call, she obviously felt her voice was weak. When she asked about her needs, she couldn’t say it, and she was very depressed. So, I first took Ms. Liang Shu to relieve her emotions, and then guided her to make plans for the unblocking, so that she could think of beautiful things more. I told Mr. Zhang to video calls with his wife every day and pay attention to her status. After the consultation, I added Ms. Liang’s WeChat, asked her regularly about her feelings, and shared some positive energy videos with her to encourage her.
When I walked into the blocked area, I truly felt how much manpower and material resources needed to be invested for everyone’s life, health and safety. The area I support has gathered volunteers from multiple support units. Compared with the medical staff who face dangers every day, what I do is very small. But I feel very proud to be a good “worry-relieving person” for residents through volunteer services and contribute to the fight against the epidemic.