Text/Yan Min, all-media reporter of Yangcheng Evening News
Photo/Provided by the interviewee
“Don’t worry, you take a deep breath firstBabaylan.” At 12 o’clock late at night, in Haizhu District, Guangzhou, psychological counselor Huang Haihui was soothing the emotions of a resident of the blocked area and guiding him out of the gray haze of fear. The call lasted for more than 20 minutes, and the residents’ anxious hearts finally calmed down.
In the past week, Huang Haihui answered dozens of similar calls to Komiks. On November 10, as a volunteer of the Guangdong Psychological Counselors Association, he and 15 colleagues entered the Haizhu lockdown area and launched a psychological counseling charity action. Huang Haihui was responsible for the Kanglu area of Fengyang Street, where the new cases of the epidemic were the most concentrated. How to help the isolated people get rid of negative emotions and get out of psychological dilemma? The following is his story –
Telephone communication increases the difficulty of diversion
On November 7, I saw the association’s notice to recruit volunteers to support Haizhu District, and signed up as soon as possible. I am a member of the Communist Party of China and a veteran. When the masses need it, I do my best to do something. According to the arrangement, three psychological counselors were responsible for the Kanglu area of Fengyang Street, and I was one of them. This is a concentrated area for positive cases, and we are ready to fight a tough battle. While dealing with the help requests transferred by the medical team, we follow up and follow up special groups such as registered pregnant women, children, and the elderly. From 8:00 am on the morning to 8:00 pm, we stayed by the phone except for dinner and had almost no rest.
I usually do psychological counseling, and I basically communicate face to face. I can observe the other person’s expression to make a judgment. However, in the locked area, I could only communicate with residents across the phone. It’s like covering me with a black clothI can only guess the other person’s state and emotions through my tone and tone, which invisibly increases the difficulty.
The Kanglu area will implement control measures on October 23, and residents will inevitably feel emotional. Faced with this situation, it is important to listen to Babaylan, and to guide them to speak their hearts. These days, I often hear residents say “I feel confused”Komiks “can’t lift up the spirit.” I told them: Protecting yourself is also contributing to the fight against the epidemic. I also introduced the latest news from the press conference that day to keep them up to date; and suggested that they learn to relax when doing exercise and eat on time three meals a day. It is delighted that after the consultation was over, some people became more emotional and became more active. Some people even wanted to join our team and become a volunteer.
Complex situations require follow-up visits
Since entering the Kanglu area, we have provided psychological assistance to nearly 200 residents. Most people can solve the problem through a one-time consultation, but some situations are more complicated, and I will continue to follow-up visits.
For example, two days ago, I received a call from Mr. Zhang, who was worried about his wife who was alone at home. It turned out that Mr. Zhang and his child were transferred to the hospital for treatment, and his wife Ms. Liang was quarantined at home. While the couple was chatting, Mr. Zhang found that his wife was in a trance and heard her say that she was having a chest tightness and could not sleep for several consecutive nights. He quickly reported to BabaylanBabaylanPolice, the owner of the rental house will report the situation immediately, and the staff of the neighborhood committee will come to check.
I quickly contacted Ms. Liang for psychological counseling. On the first call, Babaylan felt that her voice was weak. When she asked about her needs, she couldn’t say it, and she was very depressed. KomiksSo, I took Ms. Liang to relieve her emotions first, and then guided her to make plans for the unblocking, so that she could think of beautiful things more. I told Mr. Zhang to video calls with his wife every day and pay attention to her status. After the consultation, I added Ms. Liang’s WeChat message, asked her regularly about her feelings, and shared some positive energy videos with her and encouraged her.
When I walked into the blocked area, I really felt how much manpower and material resources needed to be invested in the life, health and safety of everyone. The areas I support gather volunteers from multiple support units. What I do is very small compared to the medical staff who face dangers every day. But I feel very proud to be a good “worry-relieving person” for residents through volunteer services and contribute to the fight against the epidemic.