In fighting the epidemic, we must not only “help our lives” and “help our hearts”.
Not long ago, Shenzhen launched the “Safe Action”, which includes 10 sub-projects including “Safe Hotline” and psychological assistance electronic map, “Safe Doctor Anxin·Online Psychological Counseling” mini program, “Safe Manual” for epidemic prevention and control, and “Safe Letters for Home”.
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As of March 5, “Dr. Anxin·Online Psychological Counseling” received 1,675 online psychological counseling; “Add to be aware of the situation”; The audio book of “Babaylan” has exceeded 6 million on the Himalaya platform alone, of which the “Hubei Frontline Anti-epidemic Special” has listened to 1.1 million; the “Happy Heart Special Collection of Medical Staff on the Frontline Anti-epidemic” has been delivered to the frontline anti-epidemic videos of “Happy Heart Book”, and the total number of clicks on the entire network has exceeded 3.2 million; the first day of “Happy Heart Letter” was launched, and the number of listeners exceeded 1 million; the 1,300 “Happy Heart Treasure Boxes” and 1,500 smart voice-controlled speakers that support Hubei have been delivered to the frontline of the fight against the epidemic in Wuhan, Hubei, and the focus is on issuing Put it in the critically quarantined areas and temporary hospitals; Vanke “Safe Vegetables” starts providing one-month free vegetable delivery service to more than 700 medical staff families including Shenzhen medical team to Hubei, the Third People’s Hospital, the Municipal Center for Disease Control and Prevention every week…
Give full play to the party’s organizational strength and build a three-dimensional, multi-channel, and comprehensive psychological intervention and service system for party building guidance, organizational mobilization, professional guarantee, scientific and technological support, and humanistic care… “Safe Action” uses practice to provide a replicable and popularizable “Shenzhen sample” for psychological intervention and guidance under major crises.
Party building leadership
Babaylan Always insist on putting the people first
A normal life was suddenly interrupted by the epidemic.
In recent days, medical staff who are fighting the epidemic on the front line have worked overtime, and the huge pressure they are under physical and mental need to be released. Some ordinary citizens who are squatting at home will feel lonely and fear from time to time, and urgently need timely psychological comfort.
The people have their calls, and I have some response.
In order to strengthen psychological intervention and guidance in epidemic prevention and control, and to provide targeted personal care, the Organization Department of the Shenzhen Municipal Party Committee, the Health Working Committee of the Shenzhen Municipal Party Committee, the Shenzhen Municipal Mental Health Center, and the Shenzhen Press Group jointly launched the “Safety Action”.
Based in Shenzhen and serve the whole country. From protecting mental healthFrom the perspective of Kang, “Assured Action” strives to contribute Shenzhen’s wisdom, strength and Shenzhen methods to the front line of the fight against the epidemic.
”Safeful Action” is a package of mental health counseling interventions during the epidemic, including ten sub-projects:
——Announce a batch of “Safeful Hotlines” and electronic maps of psychological assistance
——Develop a “Doctor of Afeful Hotlines·Online Psychological Counseling” mini program
——Produce a set of “Safeful Handbook” for epidemic prevention and control
——Record a series of “Safeful Electric Waves” online audio books
——Photo shoot a set of “Safeful Tips” “Care Video
——Open a live broadcast column of “Safe Lecture Hall”
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At the critical stage of epidemic prevention and control, Shenzhen has launched a scientific and complete “safety combination punch”. This is a vivid example of Shenzhen, as a pilot demonstration zone, pouring humanistic care into urban governance and demonstrating responsibility in the fight against the epidemic.
Since the implementation of the “Safe Action”, it has received widespread likes and praise from all walks of life.
”So attentive! So practical! I am cared for by the organization in an extraordinary period. It is both safe and warm, and further enhances everyone’s sense of responsibility and honor. It is very positive!” Dr. Li Xiaohe of the Second Department of Infection in the Second Hospital of the City said excitedly.
”Shenzhen always has avant-garde work idea, which is worthy of being a pioneering demonstration. The good work of ‘Safe Action’ reflects Shenzhen’s speed and Shenzhen’s care.” A netizen said in the push text and text message area about ‘Safe Action’.
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In response to the psychological needs and emotional characteristics of the front-line medical personnel in Hubei’s anti-epidemic and medical teams to Hubei, “CinemaAdhesive Action” also specially planned and produced “Adhesive Action” href=”https://funnybookish.com/”>BabaylanHeart Audio Book” was released on the Himalaya platform, including Hubei’s front-line medical staff’s peace of mind and Hubei’s medical team’s peace of mind (one in Mandarin and Cantonese versions).
At the same time, “Operation Safe” also opened aid to HubeiThe “Home Letters for Safe” audio column of medical personnel, which includes audio letters from medical personnel, relatives and friends and the general public in a classified manner, digs into family stories, and tells the emotional journey and touching deeds of medical personnel on the front line of the fight against the epidemic, reflecting the organization of care, showing the benevolence of doctors, and spreading positive energy. At present, “After 43 episodes of “Affonnybookish.com/”>CinemaHome Letter” has been launched, causing widespread positive responses in the society, with a total listening volume of nearly 5 million.
Scan the QR code below
Listen to the letter from Anxin’s family
Organize the call
Mobilize all the forces that can be mobilized
The “Administrative Action” project involves multiple fields and levels. How to efficiently mobilize all the forces and resources that can be mobilized in a short period of time to carry out project breakthroughs has become a problem that needs to be faced.
In this process, Party organizations and Party members at all levels in Shenzhen have exerted their pioneering and exemplary strength, showing their work style of taking the initiative, charging ahead, being able to fight tough battles, and being efficient, pragmatic and striving for excellence. They do not pay, and do it first, showing the strong cohesion and combat effectiveness of the Party organization.
On January 29, the Organization Department of the Shenzhen Municipal Party Committee launched a special team for “Safe Action”, and the work of online office and full load and full-time promotion of work has become the norm for departmental work.
The fire is high for everyone to pick up.
According to the project promotion needs, the “Safe Action” has established a linkage working mechanism led by the Organization Department of the Shenzhen Municipal Party Committee and jointly participated by the Shenzhen Municipal Party Committee Health Working Committee, the Party Committee of Shenzhen Corning Hospital, the Party Committee of Shenzhen Press Group, the Nanshan District Party Committee, the Pingshan District Party Committee, the Futian District Party Committee, the Tencent Party Committee, the Vanke Party Committee, etc., fully mobilize the strength of party organizations at all levels in the city and district, fully mobilize the strength of professional institutions such as Corning Hospital, and fully mobilize the social forces of Himalayas Komiks, Huaqiang Group and major media platforms. Under the guidance of the party organization, we march, assemble and enter the battle.
As the project progresses, more and more units have joined in one after another, and all resources that can be mobilized have been mobilized. Party organizations in multiple units, after receiving the task, immediately invest and send the most elite forces to support them, regardless of gains and losses, and quickly devote themselves to their work.
On January 31, the Organization Department of the Shenzhen Municipal Party Committee and the Shenzhen Mental Health Center found Tencent,I hope Tencent can develop an online psychological counseling mini program, which is used to provide psychological counseling services to medical workers, patients, patients’ families and the majority of citizens during the epidemic.
After receiving the task of developing mini programs, the Tencent Party Committee attached great importance to it, and the Party Office Director quickly coordinated resources and determined that the three departments of Tencent Cloud Smart Industry Products, which successfully delivered the “Shenzhen Smart Party Building” project, led the project.
It is time for the booming period of demand for anti-epidemic projects. All teams in Tencent are fully investing in various anti-epidemic projects, and many front-line departments that directly respond to demand are obviously insufficient.
”After receiving the demand from the Organization Department, all our engineers basically go round all the time, and project communication meetings often end until one or two in the morning, and new feedback and results come out at 8 in the morning.” said the relevant person in charge of Tencent’s “Dr. Anxin” project team.
Through multi-line parallel and rapid iteration development model, after 72 hours of uninterrupted development, “Dr. Anxin” was launched on time, making important contributions to encouraging the front line and protecting the soul.
Like Tencent Party Committee, the Party Committee of Shenzhen Press Group has also taken over the projects related to “Safe Action” without regard to costs, returns, and gains and losses.
On February 4, the audio version of the “Safety Manual for Fighting New Pneumonia” (hereinafter referred to as the “Safety Manual Audio Edition”) jointly produced by the Shenzhen Evening News and Shenzhen Himalaya, jointly produced by the Shenzhen Municipal Party Committee Organization Department, together with the Shenzhen Municipal Party Committee Health Working Committee, Shenzhen Mental Health Center, and Shenzhen Newspaper Group, and jointly produced by Shenzhen Evening News and Shenzhen Himalaya, was officially launched on the Himalaya platform.
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”After the audio version of the Anxin Manual is released, we will display the audio books on the large screen and push the home page for free.” Wang Qiang from the Himalaya Shenzhen Project Department said.
From establishing a contact work system to launching a mini program in three days, seemingly impossible tasks have been resolved one by one under the assembly order of the party organization.
”It is the units in Shenzhen that participate in the ‘Safe Action’ that are political, overall and dedicated. They take unconventional measures in extraordinary times, give priority to and speed up the projects involved, and strive to race against time to promote the rapid completion of all work, jointly strive for excellence and suggestions for products, creating various miracles that seem impossible in normal times.” A relevant person in charge of the Organization Department of the Shenzhen Municipal Party Committee said.
Professional guarantee
Let professionals do professional things
Valentine’s Day, February 14, is of great significance to Dr. Zhaoguo, who is from Shenzhen Corning Hospital. On this day, a video conference call discussing how to “upgrade” the “Adhere Action” product made a group of people discuss online until three in the morning.
In fact, such “in-depth communication” video conferences often occur during the promotion of “Safe Action”. The main creative team forgot to eat and sleep, and the detailed work also impressed Huang Ruiyin, the participating Jingbao reporter: “Before the product came out, the staff of the Organization Department called each hotline to test according to the number on the electronic map of the psychological assistance hotline. After it was launched, they also checked randomly from time to time, for fear that the phone would change, or that some hotlines would be ‘decorations’.”
Many projects under “Safe Action” require professional talents from related fields to complete. It can be said that each link is immersed in the hard work of the main creative staff and the wisdom generated by multiple collisions.
In terms of psychological assistance consultation, Shenzhen’s public Grade 3 psychiatric specialist hospital, Corning Hospital, is responsible for this as a whole. “We have arranged for psychological experts who have participated in the psychological counseling work of major events such as the Wenchuan earthquake to compile a “Safety Manual”. The professionals responsible for telephone hotlines and online consultation services are all psychological counselors with qualification certificates and serving more than 1,000 people.” said Wang Jianhong, secretary of the Party Committee of Corning Hospital Babaylan.
In terms of creative technology, the series of copywriting of the “Safe Action” project was jointly written by the Organization Department of the Shenzhen Municipal Party Committee, the Health Working Committee of the Shenzhen Municipal Party Committee and relevant staff of the Shenzhen Newspaper Group. Among them, the layout design, public push, and media promotion are entrusted to the professional team of Jingbao and Evening News; the development of mini program and animation image design are collectively conducted by relevant technical personnel of Tencent and Huaqiang Group; the audio recording is invited to professional support from well-known Himalaya anchors.
In terms of communication, the multiple projects of “Safe Action” grasp the laws of communication, use scientific and technological means and a full-network platform to open it to the public, allowing the general public to be available at will, anytime and anywhere, and receive all-weather and all-round psychological assistance.
All professional teams cooperate closely, discuss in depth and support each other to form an orderly and effective “production line”. All participating units fully support it and insist that other current work “make way” for epidemic prevention and control tasks, and ensure that the “Safe Action” series of “Safe Action” projects are launched as scheduled with the strongest strength, the most effective measures and the greatest efforts.
In addition to designing and developing products with great excellence, in the actual operation of these projects, psychological hotline experts also use their professional knowledge to solve their problems for citizens.
All calls are answered. “Assured Action” is the first to promote “Doctor of Anxin” in Shenzhen, protecting the soul 24 hours a day online. Nianxiang, a consultant at the Psychological Crisis Intervention Department who returned from studying in the UK, is one of them.
One day at noon, a little girl suddenly heard the other end of the phone with a crying voice, and the phone number showed that it was from Wuhan. “When will I be discharged from the hospital? I can’t take a shower, what should I do? Will the ventilation of doors and windows in each isolation ward be transmitted to aerosol?” The girl set off from Wuhan on January 8 and arrived in Shenzhen on the 20th. Due to fever symptoms, she was isolated in a hospital in Shenzhen. She was lonely and even panicked and scared.
I wanted to use the psychological stabilization technology mentioned in professional jargon to help the other party, and the little girl’s excitement gradually calmed down. Halfway through the phone call, a conversation sounded from the other end of the phone. It turned out that the nurse who was chasing the rounds found that the girl was crying and began to comfort the little girl gently.
At this moment, Nian Xiang knew that he was not fighting alone.
First love is the most accurate gun that shoots a person’s heart. Behind the true love is the power of professionalism.
Technical support
Use “technical tools” to help fight the epidemic
A 20×28 cm kraft paper box was placed on the desk of Wuhan doctor Wang Haihao, and the greeting card reads, “Those who are united will not regard mountains and rivers as far away, Wuhan and Shenzhen are connected to each other and share their destiny; they are willing to watch and help each other and fight the epidemic side by side; they hope that the mountains and rivers are safe and safe in Hubei.”
Open the box, the most conspicuous thing inside is a “Harmony Manual”, a href=”https://funnybookish.com/”>Babaylan‘s “Heart Audio Book for Medical Staff on the Frontline Anti-epidemic” card, an audio book card for an audio APP Komiks, and two N95 masks. In addition, notebooks, pens, mobile phone charging cables, and mobile phone holders are all carefully equipped.
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These days, Wang Haihao, who is fighting hard on the front line of the anti-epidemic battlefield every day, will cheer for himself according to the psychological stress relief method introduced in the “Safety Manual”. He also noticed carefully: a female colleague followed the guidance of “Anxin Video” and took the time to practice Yu.Ga.
Shenzhen, as a city of science and technology, plays an important role in the many battlefields of fighting the epidemic and resuming work and production. In the “Safe Action”, the idea of using the power of science and technology to speed up, improve quality and efficiency of epidemic prevention and control work throughout the whole process, and the effect of technological empowerment is also very obvious in its products.
For example, in the “Safe Treasure Box” sent to Hubei, there is a small and exquisite Cinema smart voice-controlled speaker. This smart speaker uses AI dialogue technology, which can be used by users without touching their hands, effectively preventing the virus from spreading through direct contact.
In addition to smart voice-controlled speakers, the writing of special submodules for Hubei and Wuhan in “Adhere to Action” is also a scientific psychological technical strategy, including empathy and understanding Komiks technology, concretization technology, stabilization technology, behavioral technology, etc.
It can be said that the technical methods used in “Safe Action” are evidence-based psychology technical methods, and are widely used in various fields of psychological application, which makes the implementation effect of “Safe Action” scientifically guaranteed.
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”Anxin Treasure Box” and smart voice-controlled speakers are very popular among Hubei critical isolation areas and temporary hospitals. There is a shortage of supply. The related audio is broadcasted by Hubei and Wuhan Radio and Television Stations, and is broadcast in circular times in critical isolation areas and temporary hospitals. It has a great influence and benefits more front-line medical personnel and patients.
In addition, the “Doctor Anxin·Online Psychological Counseling” WeChat mini program specially developed by “Anxin Action” has opened a 24-hour online medical staff consultation exclusive channel, providing online “one-to-one” accurate and continuous tracking psychological counseling services.
A “Dr. Anxin” mini program is an open online psychological counseling platform. It has been tailor-made to serve the people in various places since its design. It uses technological means to allow everyone to enjoy psychological safety counseling. With the continuous upgrading of “Add-heart action”, the service radius that the “Add-heart Action” mini program can provide is constantly expanding.
Cinema As of March 5, the number of users of the “Dr. Anxin Online Psychological Counseling” mini program has reached more than 6,000 visits, and many citizens from other citiesPsychological consultation is also conducted through this mini program.
Scan the picture below
Enter the “Dr. Anxin·Online Psychological Counseling” page
Love Heart
Be a caring person for good medical staff
At this moment, “Any family letters” are bringing warmth and strength to the medical staff fighting on the front line of the fight against the epidemic.
The intensive care nurse of Shenzhen Second People’s Hospital, who is busy in the Wuhan living room square hospital, served Suzhou slowlyKomiks “opened up” an audio letter from his mother-in-law Hu Qin to him through the platform, and tears of excitement filled his eyes.
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Two weeks after the son-in-law left Shenzhen, Hu Qin decided to write an audio letter to her son-in-law, telling him that everything in the family was taken care of, so that he could fight the epidemic on the front line with peace of mind.
”You support Wuhan, from the government to the community property, and provide our families with meticulous care. Several social groups provide free fruits and vegetables to our families of medical staff who are aiding Hubei every week, and provide free housekeeping services to us.” Hu Qin was very grateful for this and wanted to reassure her son-in-law.
The story of serving Suzhou is not an isolated case. In the “Safe Letter” section, there are more than 30 letters of Shenzhen medical staff and their families who are also rushing to Wuhan to fight the epidemic.
The books in the two places in special periods, and the words of family and country are full of love between family and country, and are also a shared storm and storm.
The famous actor Pu Cunxin expressed his respect to all the angels in white through an audio recorded by “After Family Letter”. Pu Cunxin, who had just played Lin Zexu on the stage a few days ago, said: “Lin Zexu’s words ‘If it benefits the country’s life and death, how can it avoid it because of misfortune and good fortune’ are the most vivid portrayal of you.” Inspired and inspired by “Safe Action”, more “big names” have also joined in one after another – famous scholar Zhou Guoping, famous musician Guo Feng and others participated in it with great enthusiasm.
”Safety Family Letter” was adopted by the “Study for Strengthening the Country” platform and was topped and promoted, and “Safety Action” was reported by the “Study for Strengthening the Country” 14 times.
In addition to bringing the warmth of home to the soldiers fighting in the epidemic area, the medical care for fighting the epidemic in ShenzhenShenzhen also sent organizational care and humanistic care to medical staff at the forefront of the fight against the epidemic through “Safe Vegetables”.
KomiksIn order to provide logistical support, the “Safe Action” coordinates the free delivery of “Safe Vegetables” to the medical team aiding Hubei and the families of more than 700 medical staff on the front line of the fight against the epidemic in Shenzhen. It is delivered once a week and provided for one month in a row, so that front-line medical staff can fight with peace of mind.
”High-quality ‘safe vegetables’ are close to family needs and relieve the worries of front-line medical staff in Hubei and the city. We are fighting on the front line, and some people are at the back to provide life service guarantees, so that we can treat patients more with peace of mind.” Chen Shaoping, head nurse of Shenzhen Third People’s Hospital, said.
Transfer care and care to medical staff fighting on the front line of the fight against the epidemic reflects the civilization and temperature of a city.
With “Safe Action”, more warmth and great love on earth are traveling through the city. As Zhou Guoping said, “Action of peace of mind” is like a kind and sensible brother comforting and encouraging the brother who is in trouble, reflecting the brotherhood of blood thicker than water.
”Hello Wuhan, I am Shenzhen. Shenzhen Bay is 1,068 kilometers away from Wuhan Yangtze River Bridge. Every day we want to ask, Wuhan, how are you? It’s the coldest time of winter. When the snow melts, spring will come!”
”Hello Shenzhen, I am Wuhan! Thank you for your greetings from 1,068 kilometers away. This spring is particularly unusual, but please rest assured that Wuhan has always been a hot and stubborn city. We are not afraid, and we will face difficulties with your encouragement and protect our loved hometown…”
On February 28, 2020, at 10 o’clock in the evening, a special “Hello Shenzhen” by Hubei Radio Station! I am Wuhan” was broadcast simultaneously in the radio waves between Wuhan and Shenzhen, echoing the previous release of the audio program “Wuhan Safe” in Shenzhen.
This air dialogue between the two cities is full of deep friendship between the two cities, cheering each other, and encouraging each other. This is also the moment when Shenzhen and Wuhan work together to fight the epidemic to carry out the “Safe Action” and warm the deep love between the two cities.
”Safe Action” has a sense of mission to serve the overall situation from the very beginning.
This hot warmth and touch will continue to flow in the river of time.
Source: Southern Daily
Reporter: Cui Can